Great work life balance - Customer Service Associate Shell Employee Review

4.0
Apr 26, 2023
Recommend
CEO approval
Business Outlook

Pros

Great place to start your corporate journey, great benefits, practices DnI, staff needs are well looked after. Overall the TL's are supportive.

Cons

Micromanaging has always been an issue. Processes keeps changing on a regular basis to make it more "streamline" but its actually has the opposite effect. A lot of the system issues don't have a permanent fix, only temporary work around. Customer Service department for MY has a high turnover rate.

Explore other reviews about Shell

5.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Chill job and flexible hours

Cons

Sometimes angry customers and cameras are always on.

4.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive pay and good training program for new engineers

Cons

Shell sold most of their downstream facilities and their employees got stuck with the new owners

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