Management - Customer Operations Specialist Shell Employee Review

5.0
Aug 6, 2020
Recommend
CEO approval
Business Outlook

Pros

Great people, Taxi reimbursement, Work from home during pandemic.

Cons

Encouraged to speak up but if you speak up they will take it against you. Salary not competetive anymore compared to any company with the same role. Slow career progression. You need to stay 4 years in a role before progressing. Upper management is great but Unit's management is lacking of leadership skills. Alot of employee is demotivated already. Shell's upper management is the best but the lower management is the worse. No work life balance in customer ops.

Explore other reviews about Shell

5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Shell is a wonderful company to work for. They truly support your continued development and many employees have been here for 20+ years. The work culture is one that provides a feeling of true psychological safety.

Cons

There are lots of meetings.

3.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

My team is really good and nice to be around

Cons

Not much trajectory moving up

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