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      OpenTable

      Part of Booking Holdings

      Engaged Employer

      OpenTable reviews

      It's a good place to start and gain experience. - Customer Support Representative OpenTable Employee Review

      3.0
      Jun 20, 2025
      Customer support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company offers good training, quality equipment, a well-located office, and lunch benefits when in the office

      Cons

      Supervisors are often overwhelmed with their workload and, understandably, may not always be available to provide the robust support needed when major issues arise. Additionally, there aren’t enough experienced senior team members to rely on, partly due to frequent changes in team structure. Workflows and processes are unnecessarily complicated, with too many steps, which makes escalations slower and more difficult than necessary.

      avatar
      OpenTable Response
      7mo
      Thank you for taking the time to share your feedback. We appreciate hearing both the positive aspects of your experience and the areas where we can improve. We recognize the challenges around workload, team experience, and processes, and we take this feedback seriously as we work to streamline workflows and provide the support teams need to succeed. Thank you again for your honesty and contributions to the team.

      Explore other reviews about OpenTable

      5.0
      Jun 10, 2026
      Anonymous freelancer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good company culture and team

      Cons

      There is not negative aspects.

      1.0
      Jun 5, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      * It's a great brand * Great partners * Decent product with strong distribution

      Cons

      * Management style was heavily top-down, with decision-making concentrated among a small group of senior leaders. * This was the same when they were all working at KAYAK under the same group * I observed what I felt was preferential treatment of certain employees (notably of a certain ethnicity - IYKYK), which negatively impacted perceptions of fairness and inclusivity within the organisation. * The workplace environment could be highly stressful, and concerns raised by employees were not always addressed effectively. * Staff wellbeing, retention, and morale appeared to be ongoing challenges during my time with the company.

      avatar
      OpenTable Response
      3d
      Thank you for sharing your feedback. We're glad to hear you had a positive experience with our brand, partners, and product. We take employee feedback seriously and are committed to creating an inclusive and supportive workplace while continuously improving communication, leadership effectiveness, and the overall employee experience. We appreciate the contributions of both current and former team members, and we use feedback like yours to help inform our ongoing efforts to grow and improve as an organization. We wish you all the best in your future endeavors.
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