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      Octopus Electric Vehicles

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      Octopus Electric Vehicles reviews

      Odd policies stifling development - Electric vehicle specialist Octopus Electric Vehicles Employee Review

      1.0
      May 14, 2025
      Electric vehicle specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Generous car allowance: £400/month, across the board. Hybrid working: Two days in-office strikes a great balance. Free EV charging: Great benefit for EV drivers. Snacks and perks: Office treats are appreciated. Learning & Development Budget: Available for personal growth.

      Cons

      Stifled progression: Internal promotion is discouraged for junior-level employees due to a policy that restricts any salary increase for the first six months in a new role. For commission-based salespeople, this often results in a significant pay cut. Financial barriers to mobility: Employees with lease cars may be barred from progressing due to risks of falling below minimum wage. No transparent internal hiring process: Discussion of salary during internal interviews is not permitted, and roles have been retracted if this is brought up — creating inequity and reducing upward mobility for financially constrained team members. Lack of HR support: No dedicated HR team and a frequently unavailable Chief of Staff. Leadership churn and absenteeism: High turnover and long absences among senior and middle managers have impacted team morale and continuity (x 3 heads of sales in 18 months). Internal recruitment bottlenecks: Internal candidates are often deprioritised or ignored by the recruitment team.

      avatar
      Octopus Electric Vehicles Response
      1y
      Thanks for your feedback. Am glad to hear you think we offer some great perks - especially the L&D budget. We work hard to make it an amazing place to work and try to enable our team members to experience the product we sell through our EV car allowances. I am sad to hear that you felt I was personally not available - we are a fast growing, busy business and often team members time is limited - but my DM's are always open to all team members and I will always make time to speak. I would love to address the points on internal recruitment, we always look to prioritise internal mobility and creating opportunities for people to develop within the business. We have many many examples where team members have grown with the business and moved to new and exciting roles at the right time for them in their careers. In terms of the salary point, we find it shouldn't be the sole reason for thinking about progression, it is though always discussed at the right time with team members. All growing businesses see churn at many levels and that is ok - we have a very supportive and active leadership team across the business. We wish you all the best in your next role. Thanks Alys Peart Chief of Staff

      Explore other reviews about Octopus Electric Vehicles

      4.0
      Jun 30, 2026
      Customer operations specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Friendly and supportive team with a positive working environment. The role is fast-paced and customer-focused, which keeps every day interesting and provides plenty of opportunities to develop problem-solving and communication skills. Management are approachable, and there are opportunities to get involved in different projects, broaden your experience and progress further.

      Cons

      As with any growing business, processes and communication can sometimes be improved to ensure greater consistency across departments. At times, workload can be high, particularly during busy periods, but the team works well together to support one another.

      3.0
      Apr 20, 2026
      Customer success
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits Lovely people Social events Inclusive culture Monday and Friday free lunches in London Nice office Positive goals for the environment etc.

      Cons

      Octopus used to be a great place to work, but many staff members have since left and it's not the same. External hiring brought in poor management, and culture changed dramatically, with the senior leadership team having little training and bad communication. The company would be a much better place to work if it had HR. A lack of HR has led to poor handling of situations, and staff are left unable to raise issues. Most complaints are about management, but management are the ceiling. It can be quite cult-like, with staff who have worked there a long time unable to take criticism against the company. Progression is poor unless you are a favourite, and have never spoken up about issues before. I've given 3 stars as for the most part, working there was enjoyable, but the customer success team as a whole is not a team you want to join.

      avatar
      Octopus Electric Vehicles Response
      2mo
      Hi there, thank you for your feedback. We’re really glad you enjoyed the office vibes, the team, and our mission, those things are the heartbeat of what we do. We totally hear you on how much we’ve changed. Scaling fast is a wild ride, and while we’re always aiming to get better, we know our culture is a bit "all-in" and might not be the right fit for everyone. On the HR front, we definitely do things differently. We don't have a traditional HR department because we believe that everyone at Octopus works in HR; we want every person to feel a direct responsibility to look after one another rather than offloading that care to a separate team. It’s a unique way of working that relies on open communication, and we’re sorry to hear it felt like there was a ceiling during your time here. Regarding progression, we’re actually super proud of our track record for internal growth, we have so many examples of people moving across the business and rising through the ranks. We’re always looking for ways to make those pathways even clearer for everyone. We really appreciate you speaking up, as it helps us keep an eye on how we can better support our people as we grow. Wishing you nothing but the best in your next role! Alys Peart - Director of Employee Experience
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