Avoid if you want progression. - EV Specialist Octopus Electric Vehicles Employee Review

Friendly and supportive team with a positive working environment. The role is fast-paced and customer-focused, which keeps every day interesting and provides plenty of opportunities to develop problem-solving and communication skills. Management are approachable, and there are opportunities to get involved in different projects, broaden your experience and progress further.

As with any growing business, processes and communication can sometimes be improved to ensure greater consistency across departments. At times, workload can be high, particularly during busy periods, but the team works well together to support one another.

Great benefits Lovely people Social events Inclusive culture Monday and Friday free lunches in London Nice office Positive goals for the environment etc.

Octopus used to be a great place to work, but many staff members have since left and it's not the same. External hiring brought in poor management, and culture changed dramatically, with the senior leadership team having little training and bad communication. The company would be a much better place to work if it had HR. A lack of HR has led to poor handling of situations, and staff are left unable to raise issues. Most complaints are about management, but management are the ceiling. It can be quite cult-like, with staff who have worked there a long time unable to take criticism against the company. Progression is poor unless you are a favourite, and have never spoken up about issues before. I've given 3 stars as for the most part, working there was enjoyable, but the customer success team as a whole is not a team you want to join.