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LensCrafters

Part of Luxottica

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Pays Well BUT… - Assistant Manager LensCrafters Employee Review

3.0
Apr 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Benefit package is good with good 401K company match. Basic OD education is decent for future use.

Cons

Non company practice offices run at a deficit with staffing! Where the company own optical offices have separate employees for the doctor side versus the sales and lab divisions, the independently owned offices staff do it all. The education of all positions is helpful, but what a confusing, overwhelming learning curve in the beginning. Also, a busy office run on a handful of employees does not operate efficiently in any form. Phones do not get answered, voicemails pile up, patients wait and employees are blamed when it is inadequate staffing. Constant video training with very little at work down time so it is somewhat expected you can do on your own time. DEI was emphasized so employees lacking responsibility and teamwork respect were not held accountable putting burden on the responsible team members. Upper management was not trained on the floor to deal with everyday occurrence. The DM and up are so conversation focused the daily operations are overlooked and in turn patients become an incidental.

Explore other reviews about LensCrafters

5.0
Mar 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

1.0
Mar 19, 2026
Recommend
CEO approval
Business Outlook

Pros

when I first started it was a very employee based company. Great discounts, great benefits. Regional managers were swift to help if we had questions and offer support

Cons

Since last year the environment has changed vastly. They no longer care about the employees and only want results. They have raised prices and insurances dont cover as well as they used to and they expect the managers to just force people to buy. If you dont make your monthly goals youre put on a PIP and the Regionals are constantly threatening you to make them. The work life balance does not exist. There is a group chat with your fellow store managers hosted by the Regional and if its your day off they still expect a response. I know it comes from the top down but the micromanaging has gotten so awful. Down to the minute you must be scheduled correctly. I have been here for 3 years and have never had a positive review even though our store has exceeded its goals. Doesnt matter to them, they expect more and more. They raise goals constantly and the only answer they have for making sure we hit those goals is no one leaves, even though they can get the same product from a competitor at a much lower cost.

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