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LensCrafters

Part of Luxottica

Is this your company?

It's been alright. - Certified Lab Technician LensCrafters Employee Review

3.0
Aug 2, 2013
Recommend
CEO approval
Business Outlook

Pros

Pros are flexible working hours, good benefits, and a free pair of glasses every year. As a student, I can go to class during the day, and pick up a shift in the evening. It allows me to pay my bills, and after working there for seven years, I'm making a very decent wage for a retail job.

Cons

Upper management changes regularly, so the course of the company is constantly changing. Every year there is a new sales pitch designed to get every person in the store buying everything every time. The focus when I started was on providing good customer service and a high-quality product. The quality is still there, but hours are constantly being cut, often with very little warning, rendering quality customer service difficult if not impossible during peak hours. Further, it is hard to stay full time with such hours cuts, so even though the benefits are really good (health insurance premiums are low while the insurance is great), it is really hard to earn the 30 hours per week minimum necessary to be full time, unless you are a manager. When you are in management, expect a small salary increase.

Explore other reviews about LensCrafters

5.0
Mar 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

1.0
Mar 19, 2026
Recommend
CEO approval
Business Outlook

Pros

when I first started it was a very employee based company. Great discounts, great benefits. Regional managers were swift to help if we had questions and offer support

Cons

Since last year the environment has changed vastly. They no longer care about the employees and only want results. They have raised prices and insurances dont cover as well as they used to and they expect the managers to just force people to buy. If you dont make your monthly goals youre put on a PIP and the Regionals are constantly threatening you to make them. The work life balance does not exist. There is a group chat with your fellow store managers hosted by the Regional and if its your day off they still expect a response. I know it comes from the top down but the micromanaging has gotten so awful. Down to the minute you must be scheduled correctly. I have been here for 3 years and have never had a positive review even though our store has exceeded its goals. Doesnt matter to them, they expect more and more. They raise goals constantly and the only answer they have for making sure we hit those goals is no one leaves, even though they can get the same product from a competitor at a much lower cost.

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