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LensCrafters

Part of Luxottica

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North American Chain Taking a Disappointing Direction - Lab Technician LensCrafters Employee Review

2.0
Mar 5, 2013
Recommend
CEO approval
Business Outlook

Pros

Company stock is at a 5 year high - good for those already invested. Building good working relationships with people in a team environment Very affordable eye exams for employees through EyeMed. 401K Free pair of eye-glasses per calendar year. 6 Friends & Family Coupons once per year Leader in Fashion eye wear frame selection - you will not find the Genuine brand at any other competitor. Innovative materials made available for Lens selection. Potential exists to make this a decent introductory company, for a first time sales person - late teen to adult; to build confidence and experience in a retail environment.

Cons

2012: Lack of proper support & proactive training for new General, Sales & Lab managers; for internal hires and especially for external hire. Lack of support and adequate in-store training hours. Lack of hours to support Sales Associates & Lab personnel. Understaffed during key sales events and seasons. Lack of support to maintain operation & maintenance of existing equipment. Lack of budget to keep existing machines stocked with suitable parts. Inundated with paperwork from outmoded systems & operational procedures. 2013: Current issues of 2012 in addendum to the company's decision to pocket all employee commissions when a store does not meet weekly goal. I have medical and dental benefits but I cannot afford to use them due to lack of work hours and the removal of our commissions.

Explore other reviews about LensCrafters

5.0
Mar 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

1.0
Mar 19, 2026
Recommend
CEO approval
Business Outlook

Pros

when I first started it was a very employee based company. Great discounts, great benefits. Regional managers were swift to help if we had questions and offer support

Cons

Since last year the environment has changed vastly. They no longer care about the employees and only want results. They have raised prices and insurances dont cover as well as they used to and they expect the managers to just force people to buy. If you dont make your monthly goals youre put on a PIP and the Regionals are constantly threatening you to make them. The work life balance does not exist. There is a group chat with your fellow store managers hosted by the Regional and if its your day off they still expect a response. I know it comes from the top down but the micromanaging has gotten so awful. Down to the minute you must be scheduled correctly. I have been here for 3 years and have never had a positive review even though our store has exceeded its goals. Doesnt matter to them, they expect more and more. They raise goals constantly and the only answer they have for making sure we hit those goals is no one leaves, even though they can get the same product from a competitor at a much lower cost.

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