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LensCrafters

Part of Luxottica

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LC in a nutshell - Certified Lab Technician LensCrafters Employee Review

3.0
Jan 30, 2013
Recommend
CEO approval
Business Outlook

Pros

I learned a lot about optics working for one of the leaders in the eyecare industry. Most of my co-workers were very pleasant and I became friends with a lot of them. You get a free pair of glasses every year with hardly any restrictions on frame and lens options. In the lab, you get raises for completing different levels of training, and once you complete all of the training, you are making pretty good money. On retail, you get great commission.

Cons

The main con is the hours. Full time associates barely make 30 hours a week and they are always cutting hours. The manager will tell everyone in the store that their hours will have to be cut, and then they hire a few more part time people! They hire people with no optical experience for management positions. I know businesses are all focused on sales, but I don't think that medical devices need to be high pressure sales situations. The frames and lenses are very overpriced. The lab equipment is very outdated and breaks down all the time, and they don't send technicians to fix anything.

Explore other reviews about LensCrafters

5.0
Mar 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

1.0
Mar 19, 2026
Recommend
CEO approval
Business Outlook

Pros

when I first started it was a very employee based company. Great discounts, great benefits. Regional managers were swift to help if we had questions and offer support

Cons

Since last year the environment has changed vastly. They no longer care about the employees and only want results. They have raised prices and insurances dont cover as well as they used to and they expect the managers to just force people to buy. If you dont make your monthly goals youre put on a PIP and the Regionals are constantly threatening you to make them. The work life balance does not exist. There is a group chat with your fellow store managers hosted by the Regional and if its your day off they still expect a response. I know it comes from the top down but the micromanaging has gotten so awful. Down to the minute you must be scheduled correctly. I have been here for 3 years and have never had a positive review even though our store has exceeded its goals. Doesnt matter to them, they expect more and more. They raise goals constantly and the only answer they have for making sure we hit those goals is no one leaves, even though they can get the same product from a competitor at a much lower cost.

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