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LensCrafters

Part of Luxottica

Is this your company?

Fail - Lead Lab Technician LensCrafters Employee Review

1.0
Sep 24, 2017
Recommend
CEO approval
Business Outlook

Pros

Store level is good. Have worked with great people and tenured workers. Good knowledge gained about optics.

Cons

Where to start. LC used to be a great place to work. Something happened. Something very bad happened. It went down fast. The upper management team has no idea what they are doing anymore. It feels as though they are just throwing everything they can at the wall and seeing what sticks but they aren't even throwing good ideas. We have changed policies numerous times throughout the past 2 years or so. We've lost an unreal amount of very experienced and passionate workers, some of which had been her 20+ years. Nobody really cares about what they do anymore because if you don't exceed every goal they set on you you get put on a dumb dumb list and then you have to quadruple your paperwork to figure out why you didn't do as well as they wanted you to do. Also while you are doing 100x the work you used to you are now getting about 1/4 of the help and 1/3rd of the hours to do it in. If you want to watch a company die from the inside out from their own doing come work for us. Not that you will actually get hours because once you're hired they will cut your hours to shreds but it's fun to watch something this big go down and watch the upper management panic and blame the people keeping the ship afloat. Also probably not LC's fault per say but we used to have great benefits but now I can't afford the medicines I've always been getting because the plan we have suddenly got really horrible overnight. One of the main reason I stayed at this company for 10 years was the benefits so thanks for making everyones choice of leaving for higher ground easier I guess.

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5.0
Mar 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

1.0
Mar 19, 2026
Recommend
CEO approval
Business Outlook

Pros

when I first started it was a very employee based company. Great discounts, great benefits. Regional managers were swift to help if we had questions and offer support

Cons

Since last year the environment has changed vastly. They no longer care about the employees and only want results. They have raised prices and insurances dont cover as well as they used to and they expect the managers to just force people to buy. If you dont make your monthly goals youre put on a PIP and the Regionals are constantly threatening you to make them. The work life balance does not exist. There is a group chat with your fellow store managers hosted by the Regional and if its your day off they still expect a response. I know it comes from the top down but the micromanaging has gotten so awful. Down to the minute you must be scheduled correctly. I have been here for 3 years and have never had a positive review even though our store has exceeded its goals. Doesnt matter to them, they expect more and more. They raise goals constantly and the only answer they have for making sure we hit those goals is no one leaves, even though they can get the same product from a competitor at a much lower cost.

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