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LensCrafters

Part of Luxottica

Is this your company?

good and bad! - Optician LensCrafters Employee Review

3.0
Jan 14, 2009
Recommend
CEO approval
Business Outlook

Pros

Lenscrafters provides extensive on the job training and management takes the time to mentor you. They pay for you to become ABO certified (but if you don't pass the exam, then you pay for it). They have all right benefits for a retail job, good 401k with company match, and they have a pension, which not not a lot of other companies offer. They give you a free eye exam and a free pair of glasses every year, as well as free safety glasses. You also get a 50% discount on multiple pairs and can extend the discount to your friends and family. Domestic partner benefits, also.

Cons

There is constant pressure to sell, not necessarily to the customer's needs, but in order to meet your weekly sales goal. The hourly pay is low, and you can work your butt off and sell 50 pairs of glasses one week, but unless the rest of the store makes its goal, your commissions will be very minimal. I heard (this is unconfirmed) that they will stop paying for your ABO exam ,even if you pass it. Also, it's a mall store, so you will work mall hours, which means nights and weekends, including Sundays. Cleaning the bathrooms is also something I never expected to have to do.

Explore other reviews about LensCrafters

5.0
Mar 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

1.0
Mar 19, 2026
Recommend
CEO approval
Business Outlook

Pros

when I first started it was a very employee based company. Great discounts, great benefits. Regional managers were swift to help if we had questions and offer support

Cons

Since last year the environment has changed vastly. They no longer care about the employees and only want results. They have raised prices and insurances dont cover as well as they used to and they expect the managers to just force people to buy. If you dont make your monthly goals youre put on a PIP and the Regionals are constantly threatening you to make them. The work life balance does not exist. There is a group chat with your fellow store managers hosted by the Regional and if its your day off they still expect a response. I know it comes from the top down but the micromanaging has gotten so awful. Down to the minute you must be scheduled correctly. I have been here for 3 years and have never had a positive review even though our store has exceeded its goals. Doesnt matter to them, they expect more and more. They raise goals constantly and the only answer they have for making sure we hit those goals is no one leaves, even though they can get the same product from a competitor at a much lower cost.

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