Customer service - Customer Service Representative Infosys Employee Review

3.0
Dec 9, 2021
Recommend
CEO approval
Business Outlook

Pros

Friendly and fun atmosphere to work in .team leaders very helpful and friendly. Once you get to know the systems and are a people person with empathy and like working in a fast paste target driven company you will do well

Cons

Very hard to get time off .calls are constant. Half hour lunch and 15min break with 10min personal. Schedules are constantly changing without notice . Can be a very stressful job at times as you have to deal with very angry customers.be peppered for constant system errors

Explore other reviews about Infosys

5.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Awesome place to work as they are the largest IT service providers in India

Cons

Nothing much cons of working here

2.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

2 at-home days per week

Cons

Mandatory office time even when entire team is halfway across the country. Lack of upwards mobility. Constant pressure to inject generative AI into tasks that it can’t or shouldn’t do. Small increases in pay occur only once every 2-3 years.

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