Stressful environment - Customer Service Representative Infosys Employee Review

2.0
Mar 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly workmates, remote work opportunity

Cons

Minimum pay Stressful Systems keep changing too often Training insufficient Abusive customers Focus on stats and sales Constructive feedback is not taken into consideration Agents forced to upsell totally disregarding customers needs

Explore other reviews about Infosys

5.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Awesome place to work as they are the largest IT service providers in India

Cons

Nothing much cons of working here

2.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

2 at-home days per week

Cons

Mandatory office time even when entire team is halfway across the country. Lack of upwards mobility. Constant pressure to inject generative AI into tasks that it can’t or shouldn’t do. Small increases in pay occur only once every 2-3 years.

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