Great team, poor corporate policies - Anonymous employee Ideal Image Employee Review

I would have to say over the past few years a lot had changed, I cannot say it’s for the positive. Currently the company’s directive is to make as much money as possible by getting as many people to purchase, and in and out of the clinic as fast as possible. While I support the need to make money and be efficient, the appointment times are shrinking to an amount that makes it nearly impossible to stay on time and forget having the opportunity to establish a good relationship with the clients anymore. Corporate is yet in the same sentence asking for 5 star google reviews. I feel as if it is counter productive to make nurses run around like crazy and rush appointment times but then ask for 5 star google reviews. We have also been asked to double and triple book ourselves with the comment (clients can wait just get them in) this is by far an unsafe practice and causes anxiety for the employee and dissatisfaction for the client. In regards to COVID, I believe our company could’ve done better. Corporate doesn’t notify any of us if an employee (we spend 10+ hours with) has COVID. I don’t expect them to disclose a name but like any other organization they should say someone you were in close proximity with has contracted COVID. So unless the employee tells you, you have no idea you have been potentially exposed. The new virtual sales could improve as well. They need better education prior to selling as many clients come in with the wrong areas purchased or not enough product purchased. The client comes in and is rightfully angry that they just spent a bunch of money and still need to spend more to achieve desired results. There is very limited opportunity for growth within the organization and very little if any raises, if you are lucky to get a raise it’s less than yearly inflation. I will say that Pre COVID this was the place to work! We were appreciated in the clinic. I never thought I would leave. Occasionally we would get lunches, coffee, little gift cards, and prizes for achieving different goals. Now we don’t get anything but yet corporate has still done very well. Actually for Christmas the company didn’t give their employees anything, instead on our behalf donated to a charitable cause. I’m sure the tax write off was great for the company but your employees felt as if it was a slap in the face. I know we can’t go out to dinner or have a pot luck but a $5 coffee gift card would’ve shown that you appreciated us. We’re the ones hustling to treat these guests but we never get “good job guys” but instead “you need to do more and do better”.