I worked for this company for 8 years. I watched it go from being the most incredible growing company to a sinking ship. It was so sad to see what happened over the last 2 years. Employees have voiced concerns and the company didn't listen. It was all about the $. It was at the expense of customer service. If you cant treat employees and clients right, you won't succeed. It's simple. Management lost touch with what was happening in the center. Daily actions were determined by looking at numbers on a computer.
