Corporate continues to make drastic changes in short periods of time.
Sales goals have become highly unattainable which makes it impossible to make any commission. Employees used to receive monthly bonuses ($200-$1000), but the bonus structure continues to change so that we never receive any bonuses. Company has actually TAKEN AWAY bonuses after paying them.
Hours are impractical (early mornings and late nights). Clinic is open 6-7 days a week (60-80 hours per week) All employees work well over 40 hours per week and most of the time with no breaks. Holiday schedule was recently changed... for the first time in Ideal Image history employees are required to work Memorial Day, Labor Day, day before Thanksgiving (until 8pm!!), Christmas Eve, and New Year’s Eve (also until 8pm!). Also, there have been several times employees have been sick and still required to work due to the “needs of the business”.
Prices of services are increasing so that it is nearly impossible to sell anything (compared to competitors in the area). Promotions are confusing and not helpful; no clarification offered from upper management.
Constant customer service complaints. Upper management attempts to “optimize the schedule” which means providers and sales consultants are able to be double and triple booked with no break... this leads to rescheduling of guests and unhappy, verbally abused employees.
CEO seems to be more concerned with numbers than customer service or employees. I have worked here for 3 different CEOs, and he is the only one who does not value his employees. All other CEOs THANKED their employees for their hard work and dedication, sent us a small gift for Christmas, and would give free lunch to employees on employee appreciation day and event days. Doesn’t seem like much but it truly goes a long way to show that we are appreciated.
