Pros
Flexible, great benefits, fair pay and compensation, easy to be hired, laid back atmosphere, diverse
Cons
New Albany call center is just that. You mainly have a choice of customer service, where you will have to cross sell protection products, or collections. Rarely is a position available in better-rated phone based departments like security or national recovery and mostly go to desperate employees (or newly hired wife of HR recruiter). Dress code is pretty laid back and varies by department. Customer service may dress down Monday, Tuesday, Friday, and weekends with Wednesday and Thursday only as reward. New hires may be shocked to see most current employees don't look like they tried very hard when dressing for work that morning. Last but not least, if you have prior call center experience you will be famiilar with AHT, AUX, FCR, etc. but Discover is king for holding you to every possible metric a report can be generated for. In fact, I can't be sure there is not a review being done on how many breaths you take during the workday.