Pros
Decent benefits aligned with companies in similar space: I.e. insurance benefits, education benefits, limited PTO (shared with paid sick time), remote
Cons
Silo-ed business units rather than collaborative, focus misalignment, high turnover, non-competitive pay, new management not aligned with IC needs, management avoids talking to customers during escalation situations, management ridicules ICs, management stresses out ICs by mentioning queues often without assisting to reduce queues themselves, overly customer-focused (even abusive customers) over work life balance and employee needs on front lines, business is focused on giving better opportunities to external hires. Signals that the business is not moving in a good direction: high customer churn rate, lack of innovation (former innovators leaving company), lack of realistic internal movement opportunities.