Good starting point - Account Specialist Discover Employee Review

3.0
Jan 12, 2023
Recommend
CEO approval
Business Outlook

Pros

Great benefits, Amazing training, schedules are posted 4 weeks in advance. You have break empowerment. There are many opportunities to advance.

Cons

Very small raises. Your job is based on customer reviews. You are constantly critiqued on what you could’ve done better no matter how hard you try to satisfy the customer. You are required to keep your calls no longer than 3 minutes but some callers want to review every transaction they’ve made for the past 6 months.

Explore other reviews about Discover

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

Cons

Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

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