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      Horrible Training - CustomerService Representative Discover Employee Review

      1.0
      Oct 6, 2021
      Customerservice representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits especially time off Fun work environment A lot of potluck

      Cons

      Training Call quality scorers Parking is horrible(most people probably work at home now)

      Explore other reviews about Discover

      5.0
      Jun 18, 2026
      Principal cybersecurity analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

      Cons

      Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

      5.0
      Jul 7, 2026
      Collections specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Its a great place to work. A little challenging with the recent changes. Tuition reimbursment, insurance paid time off. Yearly bonus.

      Cons

      Its collections the call flow process.

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