Plenty of opportunities, but not for everyone - Customer Care Operations Manager Deliveroo Employee Review

3.0
Jan 10, 2025
Recommend
CEO approval
Business Outlook

Pros

Exceptional colleagues who are both highly skilled and friendly, creating a collaborative atmosphere Outstanding hiring experience that makes you feel valued from day one, well done to the Talent team Fast-paced environment where you can accomplish a lot and gain extensive experience quickly Good opportunities for personal growth and skill development Exposure to various projects and rapid changes that accelerate learning

Cons

Care department structure is too Layered, and its hierarchy undervalues entry-level employees despite their critical role in operations Leadership demonstrates limited empathy and seems to lack clear strategic vision (very frequent U turns) Constant organisational restructuring every 4-6 months creates instability and uncertainty (it is common to see the same people promoted several times within a year while other employees stagnate) Increasing employee turnover due to unclear direction and frequent changes Some people could find the work environment unsustainable. It can negatively impact mental well-being over time

Explore other reviews about Deliveroo

5.0
Apr 21, 2025
Recommend
CEO approval
Business Outlook

Pros

good people not bad to work for

Cons

nothing really it was pretty ok there

2.0
Dec 21, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company is presented as a young and dynamic environment, at least from an external communication point of view.

Cons

Unfortunately, the internal reality is very different. Career progression mainly favors people who are close to management or who know how to please the right individuals, while meritocracy clearly comes second. Losing valuable employees does not seem to concern upper management at all. Many department heads lack experience and competence, which leads to constant issues, misunderstandings, and organizational problems that directly impact daily work and team morale. The company promotes itself as “young and dynamic,” yet hires employees over 60 whose experience does not appear to be properly assessed or effectively leveraged, creating a strong inconsistency between image and reality. Salaries are not competitive compared to the market. Salary increases and bonuses are very low and demotivating. Benefits are either almost non-existent or purely symbolic.

1
See reviews by: Helpful|Rating|Date|All