Steer clear of Conduent - Manager, Network Infrastructure Conduent Employee Review

1.0
Oct 18, 2018
Recommend
CEO approval
Business Outlook

Pros

I thoroughly enjoyed my time working within our SBU. Great people and a positive experience, I learned a lot. I also had the flexibility to work from home full time, and work flexible hours. Due to my long tenure, I enjoyed maxed out PTO of 28 days. This is not a reflection on Conduent as a whole, just the SBU that I was a part of.

Cons

Background: I worked at an SBU that until the last year or two, was largely independent of Conduent - we had our own IT, data center, etc. We were no strangers to acquisitions - we were acquired by ACS in the mid 2000's, which was in turn acquired by Xerox shortly thereafter. We subsequently were under the Conduent umbrella when Conduent formed in January 2017 as a result of Xerox splitting off Xerox Business Services. Summary of Cons: Very meager raises, if any (<2%). No bonus structure. Very lengthy and convoluted purchasing and procurement process (akin to requiring an act of Congress to buy a box of pens). Talent acquisition was no better. Heavy emphasis on offshoring positions (to India), or as Conduent calls it, "Accushoring". Management is poorly organized and stretched thin. They even closed near/offshore locations (Guatemala) and shipped those jobs to India. Details: With no due diligence review, Conduent unexpectedly laid off 2/3 of our IT staff in late spring 2018 (we had about 20 folks). Affected staff consisted of highly skilled developers and data processors, and were expected to "knowledge transfer" 10+ years worth of proprietary application and data knowledge in only 6 weeks to their Indian replacements. By law and contract, our SBU cannot conduct business offshore, and Conduent's "plan" backfired. Worse, Conduent didn't even have the talent in India lined up yet, and some of the talent they did manage to hire were denied work visas to the US. This led to the demise of a highly organized, efficient IT department within a highly profitable SBU.

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5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Good management with team leads

Cons

Hard to please everyone there

1.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home , convenient

Cons

The way they fire you for no reason; and than block you from emailing them, messaging them or anything without warning! I worked there for 2 years and I had asked to switch supervisors , because the new one I had was very rude and put down everyone. Well the week after I asked to be moved; shelve wrote me up 3 times in one week, which is cause for termination. One of the writeups was because she said I should have offered a customer an email at the end of the call! They are scandalous and I would not recommend to anyone to work for them. If the client: who’s name starts with an A and ends in with E… should not tolerate they way they are representing them!

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