Horribly Political Environment. - Vice President Capital One Employee Review

1.0
Nov 13, 2014
Recommend
CEO approval
Business Outlook

Pros

Salary and benefits were very strong and exceed anything I had experienced elsewhere especially with regard the medical premiums which were fantastic.

Cons

The induction to the company speaks to the core values and competencies. The CEO of the company also reinforces these aspects. Yet sadly those messages and behaviors are completely lost once in the business, especially at the SVP level down, where I mainly interacted. It is a completely political environment no matter what the location, and I found more weak SVP's and VP's in COF than I have ever seen or would have believed. Owing to their weakness they live in the blame culture but do this in deceptive ways, i.e. make emotive statements of unhappiness, but have no evidence to back it up. However the damage is done as the other weak line management would react to the statement and not be strong enough to stand up and ask for proof. Hence most of the time is either fire fighting, or trying to politically CYA or deflect these statements without substance. Trouble is it is endemic within their organization and will take a significant clear out to change things. I tired of incorrect statements constantly being made to me of my staff and any attempt to not act in the way the rest of the company, i.e. demand proof, is met with accusations that you are not a team player and didn't I know that if an SVP expressed their concern at person X, they didn't need proof, their comment was more than enough.... Serious. Coupled with this, sadly their promotion system is so convoluted and without credibility is is actually causing great people to leave, rather than retaining the talent. They run a system know as cross calibration, where all line managers from a team sit together and discuss every member of staff and rank them accordingly. Trouble is how do you compare a lawyer with a financier? Much less if I want my team members to be ranked at X then I need to argue down all of my peers until I 'get my way'. A horribly amateurish and unprofessional way to determine pay raises, bonus and promotions, which in themselves take at least 12 months to achieve from an exceptional rating. Needless to say many many great people got fed up of this and would leave, meaning the attrition rate was shamefully high and the loss was of the top caliber people. Needless to say after 18 months I found an alternative role outside of the company in a culture much more respectful and transparent.

Explore other reviews about Capital One

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Note- last year there was 2018, would not allow that option. Employee engagement always high priority.

Cons

Note- last year there was 2018, would not allow that option. Highly focused on sales vs service.

3.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Some of the smartest individuals in their fields. The focus is always “forward” and the company is willing to adopt new tech to stay ahead for the purposes of the company’s (key word there) benefit. Great PTO and benefits.

Cons

The company’s drive to keep itself moving forward has caused it to regress in other aspects. As a leading tech company first, and leading bank second, it’s embarrassing what their stance is on hybrid and remote work. The company can easily accommodate remote options for their employees not near main offices, but chooses not to. I am relocating to a major city with no major CapOne presence and their response was “too bad, either fly up weekly or you’ll be terminated for not meeting the hybrid requirements”. It’s embarrassing because most of my week is remote anyways. I wonder how many current and past employees have been impacted, and I’m worried about how much talent they’ll be pushing away in the coming years.

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