Hell no don't go - Client Service Associate Capital One Employee Review

1.0
Feb 22, 2019
Recommend
CEO approval
Business Outlook

Pros

The pros that I saw when I started with the company have gone away. With the unnecessary changes to management leadership has driven the good managers and employees out and created a negative experience.

Cons

Racist and sexist managers who target you, so much for bringing in diversity champions as managers. Only concerned about metrics and not actual production or employees. Overly political in performance management, current system is a joke and only benefits those that management likes. Your peers can rate you highly but if your manager doesn't like you then you're screwed. The company only cares about you if you are located in certain areas of the country, those locations with the greatest perks shows you who they care about and want to be. Upper management tends to think down on the rank and file employee and seems to only say things to quite the masses but not deliver on those promises.

Explore other reviews about Capital One

5.0
Jun 20, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work life balance is a plus here

Cons

Up to you to find opportunities to push yourself

3.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Some of the smartest individuals in their fields. The focus is always “forward” and the company is willing to adopt new tech to stay ahead for the purposes of the company’s (key word there) benefit. Great PTO and benefits.

Cons

The company’s drive to keep itself moving forward has caused it to regress in other aspects. As a leading tech company first, and leading bank second, it’s embarrassing what their stance is on hybrid and remote work. The company can easily accommodate remote options for their employees not near main offices, but chooses not to. I am relocating to a major city with no major CapOne presence and their response was “too bad, either fly up weekly or you’ll be terminated for not meeting the hybrid requirements”. It’s embarrassing because most of my week is remote anyways. I wonder how many current and past employees have been impacted, and I’m worried about how much talent they’ll be pushing away in the coming years.

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