Great Innovator, Poor Performance Management and Huge Deadline Pressure - IT Manager Capital One Employee Review

2.0
Nov 26, 2018
Recommend
CEO approval
Business Outlook

Pros

There is always a new challenge, if you're on the right project or have a high-profile director. Lots of in-house learning and collaboration opportunities. Mostly very nice people to work with, and a pretty diverse workforce.

Cons

It can be hard to take advantage of some learning opportunities or participate in innovations because so many projects are under high-pressure deadlines set be senior management. The company uses Agile methods but does not really buy into the real Agile approach of giving teams a prioritized backlog and letting them define release scope and dates. Instead, whole systems have to be built, migrated, etc., by hard deadlines and the teams have to figure it out. Teams or trains can't easily grow and get people up to speed, so instead directors crack the whip, requiring lots of extra hours and weekend work. Teams are rewarded, but they can't really complain; many teams are mostly contractors and have no feedback power. Directors say they are empowering their people, but then won't negotiate scope or deadlines. The forced distribution performance management process is still in place and creates a negative atmosphere among peers who are in a team environment but are also in an un-acknowledged competition for their jobs against each other. Who will come out on the bottom each year is a matter of constant concern, and relief when it's not you. The CEO is a wonderful person who sets inspiring visions, but I am told he is a big proponent of forced distribution. Also, when he sets an audacious goal, this is what sends the rest of senior management into overdrive on crazy deadlines.

Explore other reviews about Capital One

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible work schedule, work remote or in person

Cons

Corporate ladder climbing environment is very predominant

1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Environment was good, food was decent, free food at my location (dont know if it was allowed but it was good)

Cons

The rittenhouse location is managed by a tyrant, he is an incredibly toxic man and upper management make it the most unbearable place to work. Andy will ask you to come in on days you're not scheduled, and then hold it over your head if you don't. Talks about employees behind their backs constantly. No respect enforced employees talked about each other all the time and there was even name calling in meetings, management did nothing. Worst place I've ever worked in my life frankly and affected my mental health in the worst way. Glad to be out out of there. The place itself has potential but the management at the Rittenhouse branch and above them is absolutely terrible in every regard.

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