Seriously gone downhill - Operations Senior Manager Capital One Employee Review

1.0
Mar 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice restaurant - can’t honestly say anything else

Cons

I’ve resisted writing this for a couple of years but really it’s become too much. We lost all the people who know how to run an Operation and it’s been downhill from there. Lack of EQ, decisions being taken about sourcing that make no sense, intimidation and a leader of the department who is over promoted and utterly clueless. There are now only a couple of people who are actually competent and the customer experience is the main casualty.

Explore other reviews about Capital One

5.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Company to work for

Cons

The performance management is stressful but the rest is good

1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Environment was good, food was decent, free food at my location (dont know if it was allowed but it was good)

Cons

The rittenhouse location is managed by a tyrant, he is an incredibly toxic man and upper management make it the most unbearable place to work. Andy will ask you to come in on days you're not scheduled, and then hold it over your head if you don't. Talks about employees behind their backs constantly. No respect enforced employees talked about each other all the time and there was even name calling in meetings, management did nothing. Worst place I've ever worked in my life frankly and affected my mental health in the worst way. Glad to be out out of there. The place itself has potential but the management at the Rittenhouse branch and above them is absolutely terrible in every regard.

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