Pros
- Time off from shift work can be nice - Pay is on time - Free coffee and milk?
Cons
- Management seem to have a power trip when met with any resistance or counter arguments to so called "requests" which are really demands made by them. -Company does not offer any training for entry level roles and such has a high turn over rate. - Below standard industry rate for all entry level roles while dangling a carrot of upskilling/promotion. (I know of people waiting 2 years for a desktop role!) - The sales team takes on contracts from companies that level 1 support can't handle and actively hides that from clients (imagine 1200 INC/RITM) Tickets between 8 people. (These 8 people also work on other clients despite telling the original client that those 8 people are dedicated to them and them only)