Pros
To be fair, my review is based purely of my experience in ONE club, I cannot speak for the company as a whole. Good middle management. Good gym equipment. 24h aspect is a good pos. smart and presentable. Every day is different. Lots of different job roles. the ethos means that the members feel special and are very well taken care of, Great gym to join from a members perspective.
Cons
Franchisee is way to involved in the day to day. no real HR department to turn to. minimum wage yet ridiculous expectations. monitored on CCTV to an extreme. Complains not taken seriously. not enough money put aside for marketing budget. Not enough planning in the day to day running of things. Lots of promises not delivered on. Way to much focus on members being kept happy rather than staff. Sexist comments made regularly. inappropriate comments made on a few occasions.