Pros
Great job to get into Amazon , best thing is due to rotational shift you just have to be online till your shift ends, after that you are not answerable to anyone. If the job is on sight it a very different expirience - the people , the infra , game zone , food and the climate on floor.
Cons
It is a CUSTOMER SERVICE JOB Do not go for IN market place , chats calls and email are continuous in day shift timings which is (9 am - 9 pm). only 1 hour break is allowed (30-15-15) in 9 hours of shift. Expectations to maintain metrics are weirdly high L5 and L6 managers are not at all aware of the ground realities, just imposing the metric guidlines and regulations.The SPS orgasation is not at all aware of the whole process and the managerial positions are filled with the people who are not at all trained in that specific market place, only few managers are home grown Due to night shift the work life balance is disturbed. most of the managers are co-operative and the metrics expectations are very high.