Does Discover pay their employees well?

According to anonymously submitted Glassdoor reviews, Discover employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Discover. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Discover?

68% of Discover employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Discover 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Discover?

Account Manager (298) , Customer Service Representative (205) , Project Manager (149) , Senior Manager (119) , Manager (97) , Collections Specialist (95) , Senior Account Manager (94) , Team Leader (78) , Senior Associate (71) , Account Specialist (59) , Director (50) , Fraud Specialist (50) , Software Engineer (47) , Lead Data Science Analyst (41) , Applications Engineer (39)

What are the pros of working at Discover according to real employee reviews?

"Great benefits and 401k." ((in 748 reviews)); "Great culture and values!" ((in 435 reviews)); "Work life balance is good" ((in 406 reviews)); "The people I work with are great; I have never had a problem with a co" ((in 333 reviews)); "The pay is good for those who are willing to work hard and earn it." ((in 278 reviews))

What are the cons of working at Discover according to real employee reviews?

"Poor management and fast paced" ((in 208 reviews)); "Low salary and difficult to get promotion" ((in 97 reviews)); "Blatant favoritism and a total disregard for workplace civility are traits that are often on display by management." ((in 45 reviews)); "Unfortunately, the reorganization caused a lot of unhappiness from poor upper management placement and decisions" ((in 44 reviews)); "No bonuses and no merit increase over 3%." ((in 23 reviews))

What are employees saying about Discover layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Discover layoffs and their outlook for job security at Discover in 2026.

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Discover

Discover reviews

4.0

68% would recommend to a friend

(5,180 total reviews)

Michael Shepherd

65% approve of CEO

46% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Culture & values

4.1

Work/Life balance

3.8

Compensation and benefits

3.6

Career opportunities

3.5

Senior management

Discover has an employee rating of 4.0 out of 5 stars, based on 5,180 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Discover employee rating is in line with the average (within 1 standard deviation) for employers within the Finanza industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

4.0

Sep 17, 2013

Good Company to Start Your Career

Senior account manager

Recommend

CEO approval

Business Outlook

Pros

The company has very good values, and does strive to stick to those values on every call. The compensation is very good/competitive, with lots of opportunity for incentive. The company offers 401k, life insurance, vision, dental, health, short and long term disability, etc. Everyone that works there is upbeat, and friendly. Co-workers on the same team do become a family and enjoy having team parties for achievements and potlucks. Lots of prizes are awarded for everyone who works on Saturday or Sunday, there's also shift differential pay- you get paid more for working nights and Sundays. Great job if you enjoy the work. The company also offers 160 of vacation at the beginning of each year.

Cons

Personally, I don't enjoy the type of work (call center). There is opportunity for growth within the company, but there is a LOT of competition, and getting to a position in management is difficult. If you do not enjoy a fast-paced, call center work environment and need a break in the activities you preform, this would not be a job for you.

4.0

Sep 10, 2013

Great Company

Consultant

Recommend

CEO approval

Business Outlook

Pros

Excellent teamwork, strong company culture.

Cons

Benefits are no longer attractive.

3.0

Sep 6, 2013

Put less money into yourself and more money into your staff

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great and colorful environment. It is a great starting call center job, but not much more (pay wise). It is a wonderful company (in many ways), and I wish I could have stayed there, but the pay just was not competitive with other call centers in or out of the area.

Cons

Commissions are constantly being cut and it's difficult to find consistent pay with the company. Collection hours begin at 5 in some departments (instead of 445) so that the company does not have to pay employees for early shift-diff (even though the employees are there earlier than their shift anyways). It is difficult to consistently raise a family on the income with this company, because incentives are cut frequently. The company also doesn't offer sick, vacation, and floating holidays. They are all meshed into one lump sum. Discover also raffles off many prizes (which isn't fair if you are a top performer).

Viewing 5011 - 5013 of 5,180 Reviews

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