Discover reviews

Too frequent management team change,not efficient and stable

Phone jobs are tedious and repetitive, that's just the nature of the beast. Of course you will be micromanaged. Of course you will be yelled at (by customers, not management). Of course you will get sick of it. I don't say that in a discouraging way, it is just good to know the reality going into the job. Don't plan on moving up from the phones at this job. Of course, people do it, but getting off of the phones usually takes several years (save the occasional rockstar, but this is the exception, not the rule), and those who do get off of the phones are usually chosen for innate "intangible" qualities rather than their dedicated performance (e.g. young, energetic, outgoing, personable, etc.). This is true of any management or leadership position, yes, but I saw way too many people chasing a carrot that they would never catch at Discover. If you DO finally make it off of the phones, there isn't much room for advancement past Team Leader (45k - 50k/ yr). Salt Lake is an ops center, you can only go so far there.