Discover Customer Service Rrepresentative reviews

3.3

32% would recommend to a friend

(205 total reviews)
avatar

Michael Shepherd

31% approve of CEO

28% positive business outlook

Customer Service Rrepresentative employees have rated Discover with 3.3 out of 5 stars, based on 205 company reviews on Glassdoor. This indicates that most Customer Service Rrepresentative professionals have a good working experience there. Discover is rated in line with the average (within 1 standard deviation) by Customer Service Rrepresentative professionals compared to other employers within the Finanza industry (3.7 stars).

Reviews by job title

205 reviews
4.0
Apr 13, 2015
Recommend
CEO approval
Business Outlook

Pros

Great benefits for full-timers. There's a fitness center too. The cafe is AWESOME too. Paid training as well. Easy company to get into.

Cons

The thing about Discover is, your team can make or break your time there. You either get a good team of people to work with that make it great OR the opposite where they make you dread going to work. Same with the boss. I was lucky to have a good one but I saw others suffer because they did not.

2.0
Mar 29, 2015
Recommend
CEO approval
Business Outlook

Pros

Made friends, had parties,nice ppl

Cons

being on the phone all day, one 15 min break, hardly time to eat your lunch, sat alone at a desk, very repetitive, customers yell at you for nothing, TL & TC always get great calls but your call always needs improvement, to much to remember on every call, have to hit all the points to get a great or good call, they listen to your calls everyday to judge you, plenty more cons not enough writing space.

Viewing 193 - 195 of 205 Reviews

Glassdoor has 5,591 Discover reviews submitted anonymously by Discover employees. Read employee reviews and ratings on Glassdoor to decide if Discover is right for you.