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      Discover Customer Service Rrepresentative reviews

      3.3

      32% would recommend to a friend

      (205 total reviews)
      avatar

      Michael Shepherd

      31% approve of CEO

      28% positive business outlook

      Ratings by category

      4.4

      Diversity & inclusion

      3.7

      Career opportunities

      3.5

      Culture & values

      3.4

      Compensation and benefits

      3.3

      Senior management

      2.8

      Work/Life balance

      Customer Service Rrepresentative employees have rated Discover with 3.3 out of 5 stars, based on 205 company reviews on Glassdoor. This indicates that most Customer Service Rrepresentative professionals have a good working experience there. Discover is rated in line with the average (within 1 standard deviation) by Customer Service Rrepresentative professionals compared to other employers within the Finanza industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      205 reviews
      2.0
      Apr 5, 2023

      Too many rules without decent pay

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The Team Leaders are helpful and care NOT direct management

      Cons

      Low pay rate for amount of calls done during one shift. 100+ calls a day Occurrences (last minute call outs or tardiness, results in termination if done an amount of time)

      5.0
      Apr 5, 2023

      Such a great starter job

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I honestly think this job is amazing for people who are looking for work experience. This job provides so many different opportunities to move around and grow. Honestly, I have never been at a job for more than six months and this job I have been at for over a year. Everybody is extremely helpful and really wants to see you win.

      Cons

      The pay could be more and need to get rid of those big bulky monitors and switch solely to laptops like most companies.

      Viewing 73 - 75 of 205 Reviews
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      Glassdoor has 5,591 Discover reviews submitted anonymously by Discover employees. Read employee reviews and ratings on Glassdoor to decide if Discover is right for you.