Pros
If you like getting yelled at every day
Cons
Cox's costumers are angry, very angry. The company is just scammy and has terrible marketing. The customers are angry for the right reasons. Cable is too expensive and all the other fees are insane. 90% of the calls you will get will be from people on the edge of canceling services. Your job will be to do credits, calm customers down and take a beating on behalf of Cox. They also expect you to sell, or else you get fired. You are also expected to get excellent ratings, or you get fired. Get ready to walk into a factory where you are treated like a slave for 11 dlls an hour. They change your schedule how they feel like it. Three months I was there it was changed five times... training is useless. Focused on selling, that is if you can even pay attention with all the loud coworkers who talk over the instructor and just act ratchet. I dont recommend this place at all.