Capital One reviews

4.7

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(13,236 total reviews)
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Richard D. Fairbank

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Capital One has an employee rating of 4.7 out of 5 stars, based on 13,236 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Capital One employee rating is 26% above average for employers within the Finanza industry (3.7 stars).

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13K reviews
2.0
Apr 17, 2017

Not customer or employee centric

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Wonderfully creative design team who fought for the customer when it came to design decisions -Some product managers know what they are doing and are a joy to work with, others just want you to tell them what they want to hear -I met and worked with super nice people -401k had great options and was a good match -Got bank holidays off

Cons

-Absent management who, when present, ignored major personnel issues. this resulted in my team loosing several individuals who just didn't want to be harassed any longer -Narcissistic people were able to secure management positions, causing teams to suffer -Product and Design do not understand what Agile is nor are they interested in following the practices, although they say they do -Advancement is nonexistent unless someone leaves. You have to be a Sr. Manager (people manager) before they will train you for management. That's right, you have to be in the position before you can be trained for it. This leads to a lot of people who have no business leading anyone or anything in the positions of power and those who have the potential unable to use it officially (many many people do the job of their manager, because that manager can't do their own job, without recognition) -Too many thought leaders who don't do anything -If ideas don't come from sr. leadership, they rarely get implemented. If they do, they are quickly co-opted by sr. leadership so they can take the credit -Yearly reviews are a joke. Your manager has to fight for your raise, bonus and promotion (if applicable) in a fight-club like situation where all managers present the merits of their employees and then they force rank everyone. So someone is always at the bottom. If you have a manager who is not good at this game, you have a very small chance of advancement. -Beware of those who want to advance. They will step on you to take the credit for what you have done. In order to get promoted you have to promote yourself relentlessly, even if that means your co-workers have to do your job for you because you are too busy going to meetings where you are in front of sr. leadership. -Health insurance was expensive (more so than other companies I have worked for) but offered good options for coverage -Only 15 days of vacation - non negotiable.

1.0
Oct 25, 2016
Recommend
CEO approval
Business Outlook

Pros

The campus and atmosphere is very nice, but management is non existent

Cons

I was hired on through contract for 3 months contract to hire, after being on the job for a couple weeks the manager above my manager was let go. (Although I didn't meet him, I gather that he was a manager with drive that wanted to accomplish something) After that point three new full time employees were hired on the team, and the four existing contractors were let go. Capital One's management has no plan. They hire engineers, give them no products or requirements and assume they will innovate like a startup. Upon asking for requirements from management (whom aren't located in Plano) we were directed to a manager who didn't communicate with the team. (And were told not to waste his time by scheduling meetings with him) There were 5 people at the company that had been there longer than a year. Everyone was new and had little to no idea how things worked. Being a bank they rely heavily on "friend of friend" hiring, other than the penetration testing contractors that worked near us, no one really did any real work from what I could see

1.0
Apr 8, 2016
Recommend
CEO approval
Business Outlook

Pros

great benefits and nothing else that I can actually think of right now

Cons

-ABSOLUTELY TERRIBLE culture: backstabbing culture encouraged through feedback surveys; you get the feeling that it's like a bad cliche high school movie -their culture forces people to start acting like they are on survivor -existing long term employees are absolutely incompetent both in Canada and USA -HR has no idea what they are doing: do not believe anything they say to you, it is almost always a lie -so much red tape you cannot accomplish anything -very poor compensation package compared to other companies of the same size -old systems that do not function properly -not open to new ideas from new experienced employees -if you are an experienced manager, do not bother coming to this company -be careful when signing your contract, they will try to screw you -they have a great pitch to get you and when you arrive they will sell you on their values, but nobody is actually following through on what they claim -absolutely no work/life balance -if you absolutely need a job, come here but be careful in every aspect and continue looking for a better offer, under no circumstance come here if you are already employed -the only reason why they are rated well in external surveys is because they force their employees to vote this way

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