It really depends on if you want to be a player or a supporter professional
Pros
Initial Salary is attractive, free food and work-life balance (you literally work 8 hours at the Help Desk, at sales department is much more)
Cons
-The company culture is fine but the Help Desk role is extremely exhausting and sometimes really unfair once other people evaluate the quality of your answers you provide to clients (you have to speak to 3 clients at the same time in different languages). -Wrongly bad quality grades are often given to your chats and that really affects your promotion within the company. -At the interview they promote the idea of developing an international career although it won't happen that easy. -Once you go to sales there is no higher position to grow in the company, all you can do is moving through the departments selling different products, always in the same hierarchy position.