Training is abhorrent and you are thrown into the fire and expected to learn this clown show on your own. Literally everything is disorganized and all of the many many many systems and programs do not work well at all. IT issues are rampant, and one time the entire IT department fell weeks behind on ticket requests. It took months for my access to all of the systems and inboxes I used to be set up correctly.
Contracts with customers are not negotiated well and leave account managers hunting for details constantly, since nothing is published where it can be found easily. There is ZERO consistency between accounts, of which each account manager is assigned too many to handle properly. They decided to restructure the entire management of accounts, recruiting, etc. into verticals based on the industry earlier this year, but they got it so wrong in so many ways. It's as if they did not ask anyone who actually works with the accounts what they were about, and they did not align them correctly.
The COM (centralized order management) was not a bad setup really, but they never put enough effort into developing it and making it function well, so they decided to restructure everything while short-staffed and the resulting exodus of account managers, recruiters, directors, etc. was astonishing. I did not see upper management make any efforts to retain anyone I knew who was quitting, including myself. When I submitted my notice there was absolutely no effort from anyone to convince me to stay, and no organized plan for returning equipment.
Lots of time and resources spent on obvious pet projects instead of improving useful day-to-day items and improving service to customers by providing basic quality work. Big divide between corporate teams and branch/field teams, leaving customers confused.
