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User Support Specialist Interview Questions
9,400 user support specialist interview questions shared by candidates
I suppose the most difficult question would be one of those personality questions companies always ask. They asked me to name a situation where I didn't get along with someone on a project team and how I resolved it. They asked me to be specific. It can be hard to remember things like that on the spot, so make sure to look up "personality interview questions" on Google to be better prepared. What they're looking for is a good corporate culture and team match with these questions.
"We're sending out marketing emails, how would you track them? " (Wording was about this vague and interviewer resisted giving details about what group this was for, or what they would be trying to accomplish.)
What experience do you have with interviewing users?
How would you proceed to design an app if you were denied access to end users.
Can you tell us how you work with product managers and developers?
How many user testing iterations does it normally take you?
Critique and defend your design in front of their whole UX team.
My focus was design but I had a development background so a lot of the questions pertained to front-end technical questions.
Why I wanted to work with them.
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