I blew it when asked if I would be okay with working in a different timezone for a while. Although I work in and deal with several, I'd just gotten off a call with Lisbon and confused zones in my response. When I told my daughter whom works with 12 countries and all US timezones, she said, "I wouldn't hire you." We laughed and both agreed that if it was meant to be, it would.
Tell me about yourself !
Not difficult but not the typical interview question you would expect.
What does exceptional customer service mean to you?
I was asked 4 or 5 short screening questions. None were really relevant to the over 20 years in the industry, or for the role I was interviewing for. I was just verifying the information on my resume.
Have you ever lied to anyone?
Have you worked at a hotel?
Do you have the right to work in UK?
A few weeks after applying I was e-mailed with written questions which I promptly responded to. I then had a phone interview set up. This was 40-60mins and was thorough. After a few days of juggling with their schedule a full week later I was invited to a full interview. I also had to complete another hour of online personality quizzes and functional IQ tests via computer prior to the interview. The formal interview lasted FOUR HOURS! I was given a walking tour of the two office floors then lead to a small side room for the first of three stages of interviewing. There was a written portion on computer responding to a pretend customer complaint, another segment you will be handed a document detailing fictitious performance numbers on your 'team' and given time to take notes and prepare for how you would approach improvements, etc. Then a panel of three, in my case HR and two British team leads, join you in the room for over an hour of questioning and various scenarios to the point where each of them is completely exhausted and so done with the meeting too. I have been through numerous federal hiring systems for classified level positions that took less time than this. Half a day to handle an interview is ridiculous and reflects poorly on the company as a whole. I was there early in the week for my interview and told I would hear by Friday either way, two weeks later I finally received an e-mail. This approach leads to very serious questions again of how this company is managed overall if it takes up to five weeks to complete interviews with so many committed hours of badly designed interview processes it is a wonder they have any staff at all with the wasted hours of poorly conducted vetting. Needless to say I had already more than decided to apply my energies towards a better run company long before they finally got around to their final decision after the circus they drag applicants through.
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