Phone screen was just getting to know you and your background from your resume. 2nd was some technical and just more getting to know you. This interview was in their virtual software. They send you the link to download and create/activate your temporary profile to be able to log in and create a character and explore to find where you'll meet the manager at.
Why do you want to leave your current employer?
What do you know about the business
How can I apply my customer services skills at a technical aspect?
Question related to you and your past work experience.
Tell me about what you liked and disliked about this job
SQL Joins, how would you troubleshoot particular scenario, what are the 5 important skills for technical support
Simulación de llamada de un cliente pidiendo ayuda tecnológica del ramo.
Walk me through your resume.
Give me an example of a situation with an irate customer and how you handled it.
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