Are you okay with talking on the phone 90% of the work schedule?
Technical Support Specialist Interview Questions
2,281 technical support specialist interview questions shared by candidates
Why should we hire you..... Do you enjoy app''s
Tell about your experience?
Experience with banking and speaking on the phone?
what are your expectations from us
Suppose you start at $32,000 per year (about $16/hr.), receive $3,536 in company paid insurance benefits, receive 32% of your base in 401K/Profit Sharing/ESOP benefits, and cost the company 8% of your base in FICA taxes. Suppose also that you are trained for 4 months, plus get 7 holidays and 10 days total of sick leave and vacation your first year. Assuming 176 work hours per month and 8 hours per day; in your first year, what is your cost to the company per hour that YOU ARE AVAILABLE TO HELP A CUSTOMER? This is actually the sample question from their website, but the question on the test is worded slightly different, with a few different numbers, meant to complicate matters a bit. If you can answer this question, it should give you a good base from which to answer the final question on the in-person test.
How do you handle an angry caller who just keep escalating?
Cognitive Aptitude Test: A series of logic, maths and english questions.
What do you expect from the position?
What are 2 examples of web browsers?
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