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Technical Support Specialist Interview Questions
2,282 technical support specialist interview questions shared by candidates
How do you handle rude customer?
Technical test: Mostly fill in the blank/ multiple choice type questions. Topics included HTML, CSS, JavaScript, API, JSON, SQL, UNIX etc. A couple to API programming and UNIX programming questions. Basic grammar, reading comprehension, formal letter writing skills were also tested. 1:1 interview: Tell me about yourself? What are your strengths? What do you know about NetSuite? Difference between Java and JavaScript? What do you enjoy doing during your free time? Interview with Manager: Tell me about yourself? Tell me about an unsuccessful group project? Tell me about a time when you had to deal with a difficult team member? What motivates you to stay in a company? What demotivates you to stay in a company? Rate your customer support skills and justify the rating. What would you do to improve your customer support skills? What do you want to be doing 2 years and 5 years from now? What is the biggest challenge you have faced so far?
The position I was interviewing for was a technical role, so the questions were not hard and once you have been in the industry and have knowledge of the area,
How familiar are you with Excel formulas?
How familiar are you with the Google Office Suite?
why did you apply here
What was your normal work day
Standard interview questions about motivation to apply for the job, if l know facts about NetSuite, professional background check on technical supporting, reasons to leave previous jobs, some details from the technical part of the test, etc. Questions were mostly the same in all sessions, except for the technical test.
Why would you leave Penrod within 12 months of being hired?
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