Previous experiences and what you did there
Technical Support Specialist Interview Questions
2,282 technical support specialist interview questions shared by candidates
What do you know about the company?
Tell me about you and your experience.
What were your day to day tasks at your previous Helpdesk position?
Why do you want to work at Bubble? Why did you choose this role? Questions about increasing functionality to your take-home assignment and explaining how you solved the case study (mentioned in the VP interview)
Prescreen: too 3 qualities I look for in a company/role
Tell me about yourself and why you are interested in this role.
What is archive 3, types of backups etc.
They want to know your experience level but don't really ask any technical questions to test you.
Follow-Up Stage 1. What is the best or worst advice you’ve ever been given? 2. When at work, what do you find most motivating? What stresses you out? 3. What was the worst job you have ever had and why? What did you do there? Was there anything you did like about it? 4. Below is an example of a support email that we received. This from a new customer that doesn’t yet know much about Order Desk. From your prior experience supporting customers at SaaS companies, how would you improve this interaction? You can rewrite the provided response entirely in your own words, using the linked guide (or any other guides from our Help Site) as a resource. Feel free to include other details that you think are valuable for them to know that we haven’t added. You can also leave a note after your response with other suggestions for improving how we support this customer, or others like her. Customer email: So I received my first order from etsy. Does 3pl central automatically fill the order or do I do something manually? Also 3pl gave me this api client secret. Where should I put that? -Mary J. Initial response: Hey Mary J, Thanks for contacting Order Desk. You can use our Rule Builder to submit orders to Elevate Fulfillment. You can find examples of how to set up rules on the guide I linked. As for the API Client Secret, that just goes in your account. Let me know if you have any questions. Adam Technical Support Specialist Order Desk 5. You are swamped with tickets and can see that you won't get them all finished by the end of your day. You notice a colleague is struggling to understand a ticket they have that you do understand, but it would take several long minutes you can't spare to work through it with them. What do you do? 6. How would you go about finding an answer to a question a customer asked that isn’t documented anywhere? 7. A new customer sends an email to schedule a demo call with you. They’re interested in signing up to use the app but they don’t know where to start. Write a short response in your own words. 8. What do you personally need to be successful in this position? 9. A coworker leaves a note on one of your tickets telling you how to answer the customer's questions. What they wrote, however, contradicts your own ideas about how to resolve the situation and help the customer. What do you do? 10.What goals do you have for your career for the next 2-3 years? 11.What trends in the SaaS industry are you excited about, if any, and why?
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