Technical Support Interview Questions

Technical Support Center

Interviewed at Parkland Health

3.7★

Jan 27, 2018

What historical event is Parkland Hospital known for?

Technical Support Representative

Interviewed at Surgimate

4.1★

Jun 26, 2024

How do you troubleshoot a customer issue?

Technical Customer Support Specialist

Interviewed at Sophia Genetics

3.6★

Jan 4, 2024

What interest you in applying for this role?

Technical Support Specialist

Interviewed at Vivint

3.8★

Jan 24, 2019

How do you handle escalated customers?

Technical Support Manager

Interviewed at WatchGuard Technologies

3.9★

Sep 18, 2013

How would you build company spirit with a budget of zero.

Technical Support Manager

Interviewed at WatchGuard Technologies

3.9★

Sep 18, 2013

What type of job would you recommend that I should not hire you for?

Tier I Technical Support

Interviewed at Xerox

3.3★

Jul 20, 2015

They asked questions about my availability during training, and really emphasized this; asked some questions about customer service, including a bad experience that I had with a customer and how I handled that, what I would do if this or that, how many days would I accept unexcused absences for if I were a manager, and so on.

Technical Support Representative

Interviewed at Xerox

3.3★

Sep 5, 2014

None - pretty straightforward questions

Technical Support Associate

Interviewed at IBM

3.9★

Jun 19, 2017

Tell us something about IBM and why technical support?

Technical Support Intern

Interviewed at IBM

3.9★

Jul 5, 2015

1st interview: Technical questions 2nd interview: Behavioral questions + Walk the manager through my whole resume