How do you convince someone to buy our product?
Technical Support Engineer Interview Questions
38,300 technical support engineer interview questions shared by candidates
During the first interview, I met the manager of the team and we had an 1- hour discussion on my previous experience and my understanding on bank payments. He was pretty polite and joyful personality and he created a warm atmosphere. The questions asked were the expected ones. The interesting part of this interview was the on site "test" on the board, where he was explaining the procedures while checking my answers at the same time. During the second interview, I met the team lead and a senior future colleague. We also went through the same questions more or less and the board explanation and thorough discussion about bank payments. Also, I had to read the white paper and be prepared to discuss on it. The main point is to be able to create the links among the customers - POS devices/stores- intermediate banks -banks.
Do you have a family?
What kind of food do you like to eat for lunch?
If you are managing a junior that is under performing and works for the client how do you deal with this ?
What are your strengths and weaknesses.
They asked questions about technologies used, how I approach problem solving. We had discussion about previous experience of classroom / on-site training and challenges in training developers.
Give an example of a time where you worked in a team and helped reach a goal?
How do you deal with conflicting priorities?
Not that I can remember. If one knows the job he is applying for, one will always know how to answer any question related to the job/
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