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Technical Support Engineer Interview Questions

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24,185 technical support engineer interview questions shared by candidates

HR person basic stuff. Tech Manager was super cool. I liked her. Tech Managers boss was great too. The 1 of the 2 tech support persons were stand-offish and combative. It felt like I had to justify EVERY thing I have done. He asked questions that were more suited for an IT person who does desk support as opposed to Engineer. I think a HUGE disconnect was in place between management and tech support persons. The managers were looking for more than a person to just take tickets, while, at least 2 interviewers, had a mind set that they were interviewing a persons for a desk support position. I think sometimes interviewers get put out by a more experienced and more educated candidate and take issue with that. If you just finished an on-line course in very basic linux commands and can memorize them, I think they would be impressed with you. Well at least 2 out of 3 tech interviewers. One of the 3 did ask relevant questions and was not being standoffish/ combative. They asked questions that a person who just took a basic IT course could answer. I assumed they wanted someone with a larger supply of troubleshooting experience than questions that can be answered via a rudimentary Google search can answer. If you are a person who just finished an on-line basis IT course, this position may be for you.
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Technical Support Engineer

Interviewed at ScienceLogic

3.9★
Apr 22, 2021

HR person basic stuff. Tech Manager was super cool. I liked her. Tech Managers boss was great too. The 1 of the 2 tech support persons were stand-offish and combative. It felt like I had to justify EVERY thing I have done. He asked questions that were more suited for an IT person who does desk support as opposed to Engineer. I think a HUGE disconnect was in place between management and tech support persons. The managers were looking for more than a person to just take tickets, while, at least 2 interviewers, had a mind set that they were interviewing a persons for a desk support position. I think sometimes interviewers get put out by a more experienced and more educated candidate and take issue with that. If you just finished an on-line course in very basic linux commands and can memorize them, I think they would be impressed with you. Well at least 2 out of 3 tech interviewers. One of the 3 did ask relevant questions and was not being standoffish/ combative. They asked questions that a person who just took a basic IT course could answer. I assumed they wanted someone with a larger supply of troubleshooting experience than questions that can be answered via a rudimentary Google search can answer. If you are a person who just finished an on-line basis IT course, this position may be for you.

They asked about empathy in customer service, which is a fair and relevant question. Demonstrating empathy is essential, as it helps build trust and ensures customers feel heard and supported. In my view, maintaining empathy is a core principle—striving to understand the customer’s perspective and delivering the best possible service at all times.
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Technical Support Engineer II

Interviewed at Outreach

3.8★
Dec 9, 2025

They asked about empathy in customer service, which is a fair and relevant question. Demonstrating empathy is essential, as it helps build trust and ensures customers feel heard and supported. In my view, maintaining empathy is a core principle—striving to understand the customer’s perspective and delivering the best possible service at all times.

Was told Storage experience was not required as they would be training in that area. Interview proceeded to be 90% technical storage questions. other 10% were questions related to Linux commands and what they do as well as basic Networking.
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Technical Support Engineer

Interviewed at Everpure

3.5★
Apr 23, 2021

Was told Storage experience was not required as they would be training in that area. Interview proceeded to be 90% technical storage questions. other 10% were questions related to Linux commands and what they do as well as basic Networking.

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