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Technical Support Analyst Iv Interview Questions

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1,282 technical support analyst iv interview questions shared by candidates

First interview was in person basic questions why would you want to work here. Describe a situation you were involved in with a difficult customer. Describe what customer service means to you. Tells us what you know about our company.
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Customer Service Associate IV

Interviewed at Lowe's Home Improvement

3.5★
Dec 30, 2020

First interview was in person basic questions why would you want to work here. Describe a situation you were involved in with a difficult customer. Describe what customer service means to you. Tells us what you know about our company.

I would say this interview was somewhat difficult vs difficult. If I had not have probed about the specifics of the meeting in advance, it would have been more challenging. The interviewers took turns asking questions from a script of probably 10 or so questions. Each question had multiple questions within a question. Mostly questions that required a STAR format reply. An example would be Tell me about a time you made a mistake. How did you fix it? I can't say there were any major curveballs. Being prepared to give specific examples of successes, accomplishment, how you stay organized.
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Administrative Specialist IV

Interviewed at Kaiser Permanente

3.8★
Mar 1, 2021

I would say this interview was somewhat difficult vs difficult. If I had not have probed about the specifics of the meeting in advance, it would have been more challenging. The interviewers took turns asking questions from a script of probably 10 or so questions. Each question had multiple questions within a question. Mostly questions that required a STAR format reply. An example would be Tell me about a time you made a mistake. How did you fix it? I can't say there were any major curveballs. Being prepared to give specific examples of successes, accomplishment, how you stay organized.

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