Name a time you have provided excellent customer service
Technical Advisor Interview Questions
41,048 technical advisor interview questions shared by candidates
What's more important, fixing the customer's problem or creating a good customer experience?
1st: Describe past experience. How do you do if your headset can't match your phone? Role play. 2nd: Describe your current environment (assume interviewer is not looking). What do you do for entertainment/ leisure? (Exercise, movie, etc...) Persuade the interviewer to go to exercise. (prepare 1 min and present 30 sec.) I answered 3 times for interviewer say it's not persuasive. :( 3 times for different contents. Lastly, Role play.
Simple questions about ur skills and about the job possition u are applying.
What would you say to a customer that had a problem with their iPad that they had just received for Mother's Day?
Tell me about your experience
Ils veulent savoir si tu compte rester longtemps en grece et si tu as vraiment ce qu'il faut pour conseiller un client par téléphone.
A customer is crying on the phone, she has spilled water on her laptop which is no longer functioning. Water damage is not covered under Apple warranty thus she is not eligible for refund or replacement. What do you tell her, and how?
Roll Play: I'm at a coffee shop with a study group from school. My professor sent me an email with an audio file for us to listen to and discuss. However, when I open the file, I have no sound. It looks like it's playing, but I don't hear anything.
If i had any experience
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