How would you reduce call handling time from your team.
Team Manager Interview Questions
1,570 team manager interview questions shared by candidates
there was no unexpected questions during the process.
How many pennies are there in Carrefour Laval
•Have you ever had difficulty working with a manager?
Combien de temps avez vous passez dans l'IT?
Meaningless questions, which were Identical to the telephone interview. Was told to delivery a presentation, expecting interactive delivery on a computer, this was printed out, unacceptable in my mind as a tool to present my plans
Mainly based on previous experience, no particular tricky questions. Question on your management style. Question on how you deal with lead duplicate and how you could avoid it.
All the usual Customer Service Competency based ones. Tell me a time you changed someones mind, how to you motivate yourself when there is a massive workload, what new recipe would you suggest we include. etc.
Group exercise- scenario where the internet banking has gone down so customers are calling in for info/transactions- which mean an increase in call volumes. You and your team need to put an action plan together with suggestions on what the plan would be to overcome this.
How would you contribute toward the process?
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