The standard interview questions like "name a time you dealt with a difficult customer and how you handled it."
Support Representative Interview Questions
5,763 support representative interview questions shared by candidates
Describe a time when you had to sell something when the customer wasn't interested?
Tell me a time where you dealt with an upset customer, how did you handle it.. Basic interview questions.
Why do you want to work at Jane?
Why should we hire you?
Star Format.
They were standard situational questions. Even the tech support questions were very basic. No questions about standard TCP/IP protocols, coaxial vs. fiber optic or anything else of that nature.
GIven hypothetical customer support cases and asked how I would respond to each. Not really surprising considering the nature of the role.
Have you had a colleague who weren't very welcoming when you first got the position and how did you handle it?
Why do you want to work here?
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